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Understand What Governs Your Account Here

This page sets out the legal framework that applies when you use suncity2, including how we handle your data, what access conditions apply under local law, and how to reach us if you have a rights-related request.

Jurisdiction-dependent accessData rights and retention policyAccount terms and conditionsCookie and tracking disclosureContact path for legal requests
suncity2 Understand What Governs Your Account Here
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We keep your personal data only as long as your account is active or as required to meet our obligations. If you close your account, we retain transactional records for the minimum period our operating terms require, then delete or anonymise them. Cookies on suncity2 are used for session management and fraud detection — not sold to third parties. You can manage non-essential cookies through your browser settings at any time. Your account is protected by a one-time password sent to your registered mobile number on each login, so any change to your credentials requires direct verification.

Data Retention

We hold your personal data while your account is active and for the minimum period required after closure. Transactional records tied to DuitNow or FPX payments are included in this retention scope.

Cookie Policy

Session and fraud-detection cookies are active by default. Non-essential tracking cookies can be switched off in your browser settings — no login required to make that change.

Account Security

Every login triggers an OTP to your registered number. If you suspect unauthorised access, contact us immediately via live chat; we can lock your account while the query is reviewed.

Data Access Requests

You can request a copy of the data we hold on your account at any time. Submit the request through live chat or email with your registered account details for verification.

LEGAL CONTACT PATHS

Reach Us for Policy or Rights Requests

If you need to raise a legal query, request account data, or flag a compliance concern, use one of the channels below. For formal written requests — such as data access or account deletion — we ask that you contact us via live chat or email so there is a clear record of your request and our response. Responses to formal legal requests are handled separately from general account support.

Team online

Live Chat

Available directly from your account dashboard. Use this for urgent legal or account-rights queries where you need a written exchange and a reference number.

Email Support

Send formal data requests, account-closure instructions or jurisdiction queries to our support address. We respond in writing so you keep a full record.

Account Help Centre

Log in and navigate to Account Settings, then Help to submit a documented request. This path timestamps your submission and links it directly to your account record.

Your Questions About Our Legal Terms

Below are the questions we hear most often about account rights, data handling and how our legal terms apply. If your question is not covered here, reach out via live chat or email and we will answer in writing.

Yes. Access to the platform depends on your local law and is available only where permitted. It is your responsibility to confirm that your use is lawful under the regulations applicable in your region.

We store the personal details you registered, your login history, transaction records including Touch 'n Go eWallet and GrabPay deposits, and gameplay activity linked to your account wallet.

Log in, go to Account Settings then Help, or contact us via live chat or email. We verify your identity against your registered details before releasing any account data.

Yes. Submit a written request via email or live chat. We will close your account and delete or anonymise your data after the minimum retention period required by our operating terms has passed.

Session and fraud-detection cookies are enabled by default for security. Non-essential cookies can be disabled through your browser settings without affecting your ability to log in or transact.

If we suspend your account, your wallet balance is frozen during the review. Where the suspension is resolved in your favour, the balance is restored. Permanent closures follow the process set out in our account terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.