Reference

How suncity2 Handles Your Personal Data

This privacy policy covers exactly what data we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, and use our lobby — and how we keep that data secure.

Account data protectionPayment data handled securelyNo third-party data sellingYou control your data requestsMalaysia-focused data practice
suncity2 How suncity2 Handles Your Personal Data
DATA HANDLING PRACTICE

How We Protect and Manage Your Account Data

We apply security measures at every point where your data moves — from the moment you log in to when a withdrawal is verified. Here is what that looks like in practice across four key areas of our platform.

Account Security

Each login session is verified through OTP authentication sent to your registered mobile number. Unusual access attempts trigger an automatic session block, and you are notified immediately.

Payment Data Handling

Transaction data from Touch 'n Go eWallet, Boost and GrabPay transfers is encrypted in transit. We store only the reference data needed to reconcile your account wallet history.

Cookie and Session Data

We use session cookies to keep you logged in across the lobby without re-entering credentials each time you switch between live casino tables and slots. You can clear cookies via your device browser settings.

Data Retention and Removal

We keep your account data while your account is active. After closure, data is held for a defined retention period then removed. Submit a removal request through live chat once your account is closed.

REACH US DIRECTLY

Contact Us About Your Privacy Rights

Have a question about what data we hold, or want to request a correction? Our support team handles privacy-related queries through three direct channels. We aim to respond to data access requests within a reasonable timeframe after we verify your account identity.

Team online

Live Chat

Open the chat widget inside your account dashboard and send your data query directly. We verify your account identity before processing any privacy request.

Email Support

Send your privacy question or data access request to our support email address listed in your account settings. Include your registered account details for faster processing.

Account Help Centre

The Help Centre in your account wallet area covers common data and privacy queries, including how to update contact details or request account data removal.

Common Questions About Your Data and This Policy

These are the privacy-related questions we hear most from account holders in Malaysia. Each answer reflects how we actually operate — no generic disclaimers, just a straight account of our practice.

We collect your name, email address, contact number and the payment method you register — such as Touch 'n Go eWallet or Boost. Device and session data is also logged for security purposes.

We store transaction reference numbers only — not your full wallet credentials. Actual payment processing happens via the respective payment provider, and their privacy terms also apply to that exchange.

Yes. Contact us through live chat or email with your registered account details. We will verify your identity first, then provide a summary of the personal data we hold on your account.

We do not sell or rent your data. Data is shared only with payment processors needed to complete your transaction, and with any party required by applicable law in the jurisdiction where you access our platform.

Go to your account settings on the platform. For fields you cannot edit directly, contact support via live chat and request a correction. We review and action it after verifying your account.

Your data is retained for a defined period after account closure in line with our operational requirements. After that period, it is removed. Submit a deletion request through live chat to begin the process.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.